802.11 Gee Whiz
This entry is not about the fact that I didn't get to watch Heroes last night. I have a DVR that recorded it. This entry isn't about the fact that I am in a Hotel in Massachusetts and I didn't get to watch my recorded version of Heroes, which I'm sure will be waiting for me at home in a few days when I get home.
No, this is an entry about the extremely poor state of Wireless Internet connectivity in hotels. I will preface this discussion with a comment that the company I work for actually supplies Wireless connectivity to quite a few hotels, and when I first started, I was on the support rotation. Most hotel chains actually contract out their Wifi systems to third parties. There is quite often an option to brand the portal page; and some chains require that your Wifi system integrates with their own proprietary authentication system.
Generally, the third party will supply hotspot servers, access points, intstallation and a support solution to the hotel, for which the hotel will pay some sort of recurring fee. It's quite often a set amount of money per room after the initial installation charges...
When the user tries to visit a web site, they'll have to go to a portal page where they enter the code that the front desk gave (or sold) to them. At that point, their computer's MAC is registered somewhere for access. The cool thing is that even though you are required to use a web browser (port 80) to authenticate, you are perfectly fine to use other apps, such as games and the like after you're authenticated.
Right this minute, I am connected (via a company laptop) to the hotel wireless system. My laptop has the typical 802.11G wireless adapter, and I apparently am getting four out of five bars of connectivity. That definitely should be fine to watch the latest episode of "Planet Unicorn" (this is for you, Elijah - no not the Old Testament prophet):
or at least last night's episode of Heroes so that I don't have to wait until Friday to watch it!
However, it is not. I can watch about 5 seconds between pauses. That is kind of annoying. The "54MB/s" moniker is definitely a lie in hotels. And, having helped out with hotel support, I will say that there's nothing I can do about it. So in order to fume a little bit, I am going to list out what I think are the drawbacks of the current state of the hotel Wifi universe.
- Becuase of the "wally" nature of hotels, the Wifi signal seems to be attenuated pretty significantly, offering equally poor coverage in all the rooms.
- Hotel Wifi rarely, if ever, has encrypted wireless. Which is good, because I want all of my internet sedition intercepted by the feds in the next room.
- Support is horrible. If your Wifi doesn't work, then you might just as well enjoy a little extra sleep time. I think that this poor support stems from two factors: 1) It's a thankless job that is usually contracted out to people in Missouri or Tuscaloosa or something and 2) The general public is too dumb to use Wifi, so the support people probably are on the verge of suicide most of the time anyway, so why should they care that you can't surf for porn tonight? Incidentally, I'll save you the call: reboot, make sure you're connected to the right network and reboot a few more times. If that doesn't work, then you're probably doing something unsupported.
- VPNs have sporadic success at best. Unfortunately, some of the hardware just won't support your Cisco, PPTP or whatever client you're using. Don't bother calling support; they'll tell you that it's not supported.
- Don't even TRY using a Mac or Linux. They're not supported. (see a trend developing?)
OK, that was a much longer post than I expected... but I needed something to do while NOT watching Heroes. C'est la vie, I suppose.